Connect Zendesk using Konnectify

An Overview of Zendesk and Konnectify integrations

With Zendesk and Konnectify integration, you can

Create Organisation, Ticket, and User
Update all the events on Zendesk
Find the Organisation and user details by specific criteria like ID
And much more

Why connect with Konnectify?

You can set up elaborate automation in minutes. With Konnectify and Zendesk integrated

Automate ticket responses for customer inquiries to improve response times
Integrate with CRM systems to provide support agents with customer profiles
Send ticket updates through communication channels

To create Konnectors with Zendesk you must first have a Zendesk account.

Go to https://www.zendesk.com/in/register/ if you do not have one.

Getting started

Connecting your Zendesk account to Konnectify

To get started with automating, integrate Zendesk with Konnectify,

Log in to your Konnectify account. If you don’t have one, sign up here
On the top right of your dashboard, click on New > New Connection

Select "Zendesk" from the dropdown. A new pop-up will open for you to add your Zendesk credentials.

Now you need to add your Zendesk app credentials
(You can find all of these in your Zendesk dashboard)some text
1. Connection Name - give a name to this connection. For example:
  “Zendesk connection”
2. Base URL - This is your Zendesk domain URL. It looks like this - https://domain.zendesk.com
3. API Key - you can generate from your Zendesk account
4. Email - Mail ID which you signed up for Zendesk account

Click on "Validate your account" to test the connection and save your account.

You have successfully set up a connection with Zendesk in the Konnectify dashboard. Now you are ready to start creating Konnectors.

Create a new Konnector

Workflows in Konnectify are called Konnectors. You can build one easily.

Let’s take an example to put this together. Say you want to “Add tags from ActiveCampaign contacts when new organizations are created in Zendesk”. Here the “New Organisation created” is the Trigger (which kicks off your workflow) in Zendesk and the “Add tags to contact” is the Action in ActiveCampaign.

Step 1: Create a new Zendesk trigger

On the top right, click on New > New Konnector.

Configure your trigger. Select Zendesk as the Trigger app. (Please ensure your Zendesk connection is validated and live)

Choose the app connection name that you had set up previously. For example, “Zendesk connection”

Select the trigger event as "New Organisation created", and click on “Continue”. You will be taken to the data mapping pop-up.

Konnectify will show you the Data output with existing data or sample data. If you have no data in the Zendesk account, then please add it to validate the same.

Once mapped data is available, click on "Continue".

Step 2: Create a new Action

On your Konnector canvas, click on the "Action" section.

Configure your action. Select ActiveCampaign as the Action app. (Please ensure your ActiveCampaign connection is validated and live)

Choose the app connection name that you had set up previously. For example, the “ActiveCampaign connection”

Select the action event as "Add Tag to Contact", and click on “Continue”. You will be taken to the data mapping pop-up.

5. You can see the mapped data from your Zendesk records. Check whether the right details have been added in the relevant fields, change it by clicking in the field.

6. Once you are certain, click on “Save Mapping”. Now your Action is ready.

Step 3: Save your Konnector

Once you have set up your Konnector, give it a name. For example: “Add tags from ActiveCampaign contacts when new organizations are created in Zendesk”.

Click on the "Save" button in the top right corner, to save your entire Konnector.

Now you will be taken to the “All Konnectors” page. Here you can see all the Konnectors you have put together. To activate your Konnector, turn on the Status toggle.

You will get a success notification saying “Konnector Activated”

Connect your Zendesk account to 100+ applications such as ActiveCampaign, Salesforce, Stripe, etc, and build automation.

Commonly Asked Questions

Q. How does the Zendesk integration work with Konnectify?

A. Konnectify is a no-code SaaS integration platform designed for modern teams. You can easily connect Zendesk and other apps on Konnectify, automate tasks through triggers and actions, and more.
Create user profiles, organization details, and create support tickets, update information, search tickets, and do much more with the Zendesk integration on Konnectify.

Q. Do I need any technical skills to connect Zendesk with Konnectify?

A. No, you don't need advanced technical skills to set up the integration. You can easily integrate Zendesk and 100+ apps with our visual builder, without writing a single line of code.

Q. Can I try out Konnectify before committing to it?

A. Yes. There’s a free trial period, where you can test out all the paid features for 7 days, and see if Konnectify meets your need before you purchase. Check out our pricing plans. There’s also a free forever plan, built for individuals who need to automate on a basic level.

Q. How do I troubleshoot connection issues between Zendesk and Konnectify?

A. If you encounter connection issues, ensure your Zendesk app credentials are correct and that you have the necessary permissions. If the issue persists, contact us at support@konnectify.co

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