Connect and Integrate
Dynamics 365 with Freshservice

Connect Dynamics 365 to Freshservice and watch how much smoother your workflows can become with automation.

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Easy Steps to Connect
Dynamics 365 and Freshservice

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Select a trigger in Dynamics 365

Choose an event in Dynamics 365 like “New event in Dynamics 365,” to set off your automation.

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Automate an Action in Freshservice

Connect your Freshservice account and select an action like “Take action in Freshservice” to make your work flow.

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Customize the Workflow

Build your Dynamics 365 - Freshservice automations the way you want with an easy-to-use workflow builder tools that suits your needs.

Connect Dynamics 365 and Freshservice
to Automate these Workflows

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Create Freshdesk contacts from Dynamics 365 CRM leads

Transform your workflow with Dynamics 365 & Freshdesk leading the way.

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Generate Freshdesk tickets for updated Dynamics 365 CRM contacts

Dynamics 365 and Freshdesk—because your workflow deserves an upgrade.

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Create Freshdesk contacts from new Dynamics 365 CRM leads

Dynamics 365 & Freshdesk working together means less stress, more success.

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Transfer tickets from Freshdesk to Freshservice

Freshservice and Freshdesk give you time back—automate your busywork.

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Send Freshdesk tickets to Freshservice

Say hello to effortless productivity with Freshservice and Freshdesk!

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About Dynamics 365

Dynamics 365 is a cloud-based suite of intelligent business applications developed by Microsoft like Power BI and Azure Logic Apps. It combines enterprise resource planning (ERP) and customer relationship management (CRM) functions, offering tools for sales, marketing, customer service, finance, operations, and more.
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About Freshservice

Freshservice is a cloud-based IT service management (ITSM) tool designed to streamline IT operations. It offers AI-powered automation, ticket management, and integrations with over 1,000 apps to reduce downtime, improve service delivery, and manage IT assets efficiently. It follows ITIL best practices, making it suitable for improving service management across teams.
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