Connect and Integrate
Freshdesk with MoEngage

Connect Freshdesk to MoEngage and watch how much smoother your workflows can become with automation.

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Explore workflows

Easy Steps to Connect
Freshdesk and MoEngage

Select a trigger in Freshdesk

Choose an event in Freshdesk like “Ticket Status Updated,” to set off your automation.

Automate an Action in MoEngage

Connect your MoEngage account and select an action like “Take action in MoEngage” to make your work flow.

Customize the Workflow

Build your Freshdesk - MoEngage automations the way you want with an easy-to-use workflow builder tools that suits your needs.

Connect Freshdesk and MoEngage
to Automate these Workflows

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Convert Teams chats to Freshdesk tickets

Freshdesk and Microsoft Teams together? That’s how you get more done, faster.

Send Gmail emailss for new Freshdesk tickets

Work smarter, not harder—Freshdesk + Gmail streamline every task.

Send Twilio SMS for new Freshdesk tickets

Let Freshdesk and Twilio handle the details—you focus on the big picture!

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About Freshdesk

Freshdesk is a cloud-based customer support software to manage and streamline customer inquiries through a ticketing system. It has features such as workflow automation, multi-channel support, and analytics to improve agent efficiency and customer satisfaction. Freshdesk allows teams to handle tickets across email, chat, phone, and social media platforms, making it a versatile help desk solution.

About MoEngage

MoEngage is an AI-powered customer engagement platform for marketers and product managers to create hyper-personalized cross-channel customer experiences. It gives real-time data, has customer journey orchestration, as well as multichannel communication through email, SMS, mobile push for wide customer outreach.