Connect and Integrate
Zendesk with Dynamics 365

Connect Zendesk to Dynamics 365 and watch how much smoother your workflows can become with automation.

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Explore workflows

Easy Steps to Connect
Zendesk and Dynamics 365

Select a trigger in Zendesk

Choose an event in Zendesk like “Customer Satisfaction Survey Completed,” to set off your automation.

Automate an Action in Dynamics 365

Connect your Dynamics 365 account and select an action like “Take action in Dynamics 365” to make your work flow.

Customize the Workflow

Build your Zendesk - Dynamics 365 automations the way you want with an easy-to-use workflow builder tools that suits your needs.

Here's Some Easy Zendesk Automations
and Dynamics 365 Automations to Try!

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Crack down on wasted time with automations

Create Freshdesk contacts from Dynamics 365 CRM leads

Transform your workflow with Dynamics 365 & Freshdesk leading the way.

Generate Freshdesk tickets for updated Dynamics 365 CRM contacts

Dynamics 365 and Freshdesk—because your workflow deserves an upgrade.

Create Freshdesk contacts from new Dynamics 365 CRM leads

Dynamics 365 & Freshdesk working together means less stress, more success.

Create Freshdesk companies from new Dynamics 365 CRM leads

Get more done with Dynamics 365 & Freshdesk—they’re a perfect match!

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About Zendesk

Zendesk is a cloud-based customer service platform that offers tools for managing customer support tickets, building knowledge bases, and engaging with customers via live chat. With suite products like Zendesk Support and Zendesk Chat, it improves CX and optimizes team productivity through automation and data collection.

About Dynamics 365

Dynamics 365 is a cloud-based suite of intelligent business applications developed by Microsoft like Power BI and Azure Logic Apps. It combines enterprise resource planning (ERP) and customer relationship management (CRM) functions, offering tools for sales, marketing, customer service, finance, operations, and more.